📦 Return & Replacement Policy
At NalehCosmetics, your satisfaction is our priority. We offer a 100% replacement policy for damaged or incorrect items, and a return policy for unused products under specific conditions. Please review our policy below before initiating a request.
🔄 Replacement Policy
- ✅ 100% Replacement – We will replace your product at no extra cost, including shipping charges.
- ⏱ Time Limit – Replacement requests must be raised within 2 days of receiving the product.
- 📷 Proof Required – Photo or unboxing video proof of the damage/defect must be provided.
- 📦 Process – Once reviewed, a new product will be shipped to you.
↩️ Return Policy
- ⏱ Time Limit – Returns must be initiated within 7 days of delivery.
- 📦 Condition – The product must be unused and in its original packaging.
- 💰 Refund – Approved returns will be refunded for the product cost only.
- Original shipping charges are non-refundable.
- Return shipping cost is borne by the customer.
- 🚚 Process – Customer must arrange return shipping via tracked courier service. NalehCosmetics does not provide pickup service.
📝 How to Request a Return or Replacement
- 📞 Contact us via:
- WhatsApp: +91 83002 99101
- Email: nalehcosmetics@gmail.com
- 📋 Provide your Order ID and product details.
- 📷 For damaged/incorrect products, submit photos or an unboxing video as proof.
- 📦 Send the product back via tracked courier (for returns).
- ✅ Once received and inspected, we’ll issue a replacement or refund (if eligible).
⚠️ Important Notes
- ❌ Returns or replacements will not be accepted for used products.
- ⏳ Requests made after the mentioned time limits will not be eligible.
- 💳 Refunds (if approved) will be processed to your original payment method within 5–7 business days after inspection.
🚚 Shipping Policy
At NalehCosmetics, we aim to deliver your orders safely and on time. Please read our shipping guidelines below:
💰 Shipping Costs & Promotions
- 🚚 Free Delivery – Enjoy free shipping on all orders ₹500 and above anywhere in India.
- 📦 Standard Shipping Fee – A small delivery charge applies for orders below ₹500.
- 🛒 Promotional Offers – From time to time, we may run free shipping or discount promotions. Stay updated via our website or WhatsApp.
📦 Delivery Options
- Customers can choose their preferred delivery service at checkout.
- All orders are shipped through reliable courier partners to ensure safe and timely delivery.
⏱ Delivery Time & Tracking
- 📦 Average Delivery Time – Orders are typically delivered within 7 business days from the date of dispatch.
- 🔍 Order Tracking – Once your order is shipped, you will receive tracking details via email and WhatsApp on your registered contact information.
- 📍 Live Tracking – You can track your package in real time until it reaches your doorstep.
⚠️ Important Shipping Notes
- Delivery timelines may vary depending on your location, courier partner, or unforeseen delays (e.g., holidays, strikes, or natural causes).
- Orders are processed and shipped Monday to Saturday, excluding public holidays.
- Please ensure your shipping address and contact details are correct to avoid delivery issues.
📞 Customer Support
At NalehCosmetics, we value our customers and are always here to help. Whether you have questions about our products, need help with an order, or want to request a return/replacement, our support team is ready to assist you.
📞 Phone Support
- +91 83002 99101
- +91 90253 36009
📧 Email Support
nalehcosmetics@gmail.com
💬 WhatsApp Support
Available at +91 83002 99101 for quick queries and updates.
🌐 Social Media
Connect with us on our official social channels (links provided in the website footer).
🕒 Support Availability
- ✅ 24/7 Email & WhatsApp Support
- 📞 Phone Support: Business hours (Monday–Saturday)
- ⏱ Queries are usually responded to within 24 hours.
💡 What We Can Help With
- ✔ Product information & usage guidance
- ✔ Order tracking & delivery updates
- ✔ Returns, replacements & refunds
- ✔ General inquiries about NalehCosmetics
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